Frequently Asked Questions

How are my calls billed?
The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider (usually BT). You are not charged separately by us.

Where a country has a different rate for daytime, evening and weekend, does it apply to the UK time or the time in the country called?
The rates apply to the UK time.

When do evening rates apply?
Evening rates depend on which provider you use to pay your phone bill. For most providers this is Mon-Fri: 6pm to 8am, but BT's evening rate is Mon-Fri: 6pm to 6am.

Why won't my call connect when I use your service?
In most cases this is down to two reasons. 1) The phone you are dialling 'to' might be a mobile without you realising. In many cases calls to a mobile use a higher rate access number. Check the listing to see if this is applicable. 2) Our rates fluctuate from time to time, and sometimes we have to route calls through a higher rate access number making the number that you might currently have unapplicable. Please recheck our listings to see if this is the reason.

If the above does not solve your problem, then please contact us

Do I need to pay a subscription or other fees when using RingSID?
There are no subscription costs for using RingSID. The price per minute stated against each RingSID access number is the cost per minute as advertised both on our website and in our marketing literature.

How much can I save by using RingSID instead of BT?
You can save up to 90%. To compare prices visit their charges page by clicking here.

How do I sign up for your service?
You don't need to register to use the RingSID service. You just dial the access number that allows you to phone the international destination you want.

Can I use RingSID from payphones?
The access numbers of RingSID are accessible from any UK phone, including payphones.

Are there peak and off-peak rates?
No. Access numbers are charged at the same rate 24 hours a day...7 days a week.

Do calls made from UK mobiles attract a surcharge?
If you are ringing from a mobile you could be surcharged by your mobile operator. This depends on your mobile operator and which tariff plan you have. We advise you to get in touch with your mobile phone provider to double check if they surcharge on calls to our access numbers, or alternatively, try a short 5 minute call, and check the charges on your next phone bill.

Can I use these access numbers outside the UK?
Our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.

Am I able to use RingSID when BT is not my service provider?
RingSID access numbers can be used from most landlines. The charges for calls to our access numbers will simply appear on your normal phone bill by your provider. Please check with your provider for any addtional charges that they may make when dialing an 0844, 0870, or 090 type number.

When do call charges take effect?
When you dial a RingSID access number you will be charged from the moment you are connected to our service. If you find that you cannot get through to the person you are calling, please contact us immediately.

RingSID Mobile Service F.A.Q.

Please click here for details of this service.

How do I top up?
Just text RINGSID to 66667. The return message will charge £5 and will give you £5 of International calling credit.

How do I use the service?
Dial the 020 7112 7293 access number included in your welcome text message. You will then be prompted to dial the International number you wish to dial. Make sure that you dial 00, plus the country code before your number.

The 020 7112 7293 number is a local London number, and is charged at your operator's standard rate.

Can I use my credit from a landline or a different mobile phone?
Yes. To use your credit on a different phone, simply dial the 020 7112 7293 access number from the phone that you wish to use. You will hear a message saying that you have no credit. You simply need to enter the full number of the mobile phone that you used to buy the credit, and you will then access your account.

Is there a maximum amount of top ups I can do in one day?
Yes, you can top up a maximum of 6 times in each 24 hour period.

Are there any fees for the service?
There are no fees or subscriptions for the service. However, there is a 5p connection charge levied for each call made.

Where can I find out the rate for a particular country?
To see the rate list please click here.

I have sent a request for a topup, but I have not received a message back?
The messages are generally sent back straight away. Very occasionally they may be delayed by congestion on the network. In this case, do not send another message as you will be charged twice. If you have not received the message within a few hours, please contact us.

What happens when I run out of credit?
Once you run out of credit, you will automatically receive a £5 recharge. To unsubscribe from this service please text RINGSID STOP to short number 66667

If you need any further assistance, please contact us.